Good customer service is at the heart of good marketing, and getting a good idea of what your customers honestly think about you should be an integral part of your business and marketing planning, whether you are an industrial component supplier, a visitor attraction or a health club.

Footprint can help you to understand your customers better, or indeed, understand your potential customers and what it is that makes them buy from your competitors, rather than you.

Our services include:

•  Customer satisfaction surveys
•  Mystery shopping
•  Exit research for visitor attractions
•  Client database analysis
Customer comment cards
•  First ImpressionTests
•  Loyalty schemes
•  Customer care improvement plans
•  Customer retention and growth programmes